Return & Refund Policy
This policy complies with the Consumer Rights Directive.
Return & Refund Policy
Customers located in the European Union have the right to withdraw from their purchase within 14 days without providing any reason.
Return Period
You have 14 days after receiving your order to request a return.
Return Conditions
To be eligible for a return, items must be:
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Unused
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In original condition
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In original packaging
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom products
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Hygiene or personal care items once opened
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Perishable goods
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
For return requests, please contact:
info@knotify.store